How long does shipping take? When will I receive my order?
We deliver your parcel in 5-7days business days in Canada, UK and united State.

My order has been dispatched, can I track it?
Once your order has been shipped, you’ll receive a tracking number via email. Note, it can take up to 7 days for shipping activity to update.

Do you offer a guarantee? Can I return my items?
Of course. We offer an extended 14-day guarantee!

If you aren’t 100% satisfied with your items or received faulty goods, simply email our customer support team at info@grintaio.com. Please include the email address associated with the order and describe the issue, including photos if possible. We always aim to respond in 3 days or less!

Can I change or cancel my order?
Sure! You can cancel, or change your order within 12 hours of confirmation. Please contact us with your name and order number at: info@grintaio.com. After 12 hours, your order will have been processed and we won’t be able to make any changes or cancel it.

What methods of payment do you take?
We accept ALL major credit cards, PayPal, and Visa cards - nice!

Do I need to pay import duties?
The shipping cost incurred for returning item/s to info@grintaio.com.com for refund is not covered nor reimbursed by us.